Jetstar Complaints

I travel weekly and as usual boarded Jetstar plane last night at 7:30pm, all of the good seats at the front were empty because they reserve them hoping people to extra for them. But when I asked whether I could sit in one of those, the answer of course was no, apparently if I did, the plane would crash! I then proceeded to my allocated seat. When I got there, my row was totally full, the row at the front was empty, surely I thought one row difference can't be life and death. Apparently it was. This male crew came over and started to lecture and be very aggressive towards me, he demanded...

Tickets booked and paid for and a five day break to start ... first time experience flying with Jetstar, and last. Following a 4.5 hour journey to catch our Jetstar flight we arrived at Uluru (Ayers Rock) to catch our flight with two hours to spare. On presenting ourselves to the Jetstar counter we were informed by their staff member that there was no record of our booking - despite showing them booking and payment we were advised that we need to go online and submit a customer service request or phone their 131538 # which was closely followed by the representative handing us a card...

Once again an email from "customer service " advising the bkk-mel flight will be delayed. Until 7.50 the next morning they say. Deja vu all over again. Last month this same flight eventually took off at 2.30 am the day after the same flight "delayed until 7.50" message received. After much confusion and lies on their part.Why is this airline so incompetent? I miss out on a day's work because they are incapable of running an airline. Compensation? $50! Woo hoo, I'll try not to spend it all at once! Just because you are competitive doesn't mean you have the right to ruin your customers'...

My trip to Melbourne a big sad frustrating, no service, didnt care staff attitiude, day. And then no refund no help with staying in Melbourne hotel and no one really cares except ME And my FAMILY!!!
Only option to have " free next day flight"" only hang on I already paid $395 return flights...
Jetstar start thinking customer service, instead of some heartless young women who kept stating policy like a broken recorder....
Never again!
This meant ringing Train connection changing evening train ticket in Melbourne.
Mobile charges enormous, then accomodation in...

Had flights cancelled to and from Gold Coast - Narita. Our flight to Narita was cancelled 24 hrs before flying leaving us with nothing more than 4 hrs to pack and sort out business issues, then get to Akl for flight.. The staff at check-in were no more helpful than the staff at the call centre.. I was threatened with not being able to board, because I verbalised my frustrations to the staff at check-in after the seats I requested for our flight GC to Narita were not correct.. Not forgetting the fact I had to wait for 30 mins outbound to Narita and 45 Mins return from Narita for our pre...

booked a couple of tickets to Singers for November. In the last 3 weeks Jetstar changed our return dates/time twice. Why? Once they offered return flight through Bali, second time a day later. What's the point of having a bookable flight schedule when they don't want you to fly. Won't book again. Since I mentioned to friends and family about flight changes everybody had a story to tell and nobody is flying with them again.

I was flying back from Christchurch to Wellington, used express check-in, it printed out my boarding pass fine with the correct date and time on it, which was Saturday. I got through security fine, and upon entering the gate to board the plan my boarding pass would not scan. The hostess took me aside and said the system was showing I was booked on tomorrows flight, not today's. I asked how could that be and showed her my boarding pass that clearly said Saturday. She told me to go down to their help desk and I would be able to get on the next flight to Wellington. Their help desk was closed...

https://www.change.org/p/jetstar-airways-pty-ltd-drop-the-150-fee-per-fl...

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Thanks!

Drop the $75 fee per flight to change the person flying.

I fly on Jetstar. A LOT. And for most travellers in Australia, we fly Jetstar because of the great bang for the buck. But there is something so utterly backwards in their system that it just boggles my mind! Let me set the scene for you with these two facts...

In May I purchased 'sale' airfares to take my wife on a long weekend to Adelaide. Booked the accommodation and car - all good. Until I received an email from Jetstar advising that the return flight had to change. Now - I fly a bit and I am use to minor changes, 30 minutes - even an hour - except the flight home was booked for 9:45pm on Sunday night so that we maximised our 3 day stay in Adelaide. Jetstar wanted me to take their 1:00pm flight instead - which basically meant I lost a day. I contacted their less-than-helpful 'customer service' and was advised that I could also take an earlier...

I basically have had an extremely unpleasant experience dealing with JETSTAR in the last month...I had heard horror stories before though never thought there was much truth to them...how wrong was I...anyhow I bought some airline tickets with my husband on April 19th 2014 for travel this December 2014....unfortunately JETSTAR contacted us on July 31st and said they had a schedule change and offered a flight change or a full refund....since our flight change was unsuitable to our travel plans we called them on August 3rd and accepted there refund option....on August 15th my husband recieved...

We booked with Jetstar to fly out on 2 Nov 2014 from Gold Coast to Tokyo, this was one of those specials so we had to book, this was back in March 2014.

All was looking good, the four of us (2 adults to young children) were to sit together in the middle row on an Airbus A330, this is our usual arrangement as I would help my wife look after our 6 year old daughter so she can look after our 3 year old.

Until May, we received an email to notify us that our flight schedule has changed, and then another email in July to say it changed again.

Not only that the flight...

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