Jetstar Complaints

From email friday cheap fares I no oked my regular flight to Melbourne from Newcastle only to discover I had been booked in the wrong direction. Was told by the useless phone staff that that was too bad and it would costme another $738 to change. They admitted it has happened before but won't compensate unless there are other complaints so has anyone else had this happen to them from Friday 11/10 sale page?

I am very disappointed by the level of customer service shown at the Jetstar check-in counters at Perth T4 Domestic Terminal. On Monday night, my flight was scheduled to depart for Sydney at 10:45pm. I had already checked-in online and received my SMS boarding pass in advance. I arrived at the airport at 10pm and proceeded to the automated check-in counters to be printed an official boarding pass and check-in my luggage. Due to a failure in the automated system, I was made to line up in a line where three other flights were checking in, being serviced by only three staff. By the time I...

Please find my letter sent to Jetstar customer service, it's Group CEO and it's ANZ CEO. I'll also be forwarding to the SMH travel writer.

Dear Ms Christodoulou

Thanks for your email which puzzled me a little as it was in direct contradiction to my last interaction with your team.

After repeated attempts to submit my complaint via your website (over the course of about 5-7 days), I finally was given an email address to send my letter to. Apparently you don't deal with complaints over the phone, they have to be in writing and in the form of a "document" specifically....

Flight JQ635 6.20 pm BRisbane
Sitting on 12 C exit row
I was approached by a cabin crew member who inform me that I would have to store my hand luggage in the overhead locker. Her tone was not very pleasant but I complied.
Then she further informed me I would also have to store away a small wallet attached to a lanyard on my neck.
When I told her that a Qantas crew allowed me to keep my wallet a few days earlier,it is then that the true nature of this pompous crew member showed when she told me in no uncertain terms that this was the airline rule and if I did not...

I booked flights for my mum and I to travel to Melbourne together. She couldn't make it for the dates I booked after something came up so we decided to change the second flight to my boyfriend's name. Should be easy right? I had already paid for the two seats right? Ok, I will happily pay the name change fee (at $75 each way) because I totally understand how difficult it is for you to change those 17 characters. By golly, it must be hard work to press those keyboard buttons! However, what I don't understand is the $250 "difference between fares" we were then charged. What do you mean...

My husband and I paid for 2extra leg room seat (exit seats) for some comfort on a overnight flight from Bali to Sydney. As we boarded the plane, we realised we were on a standard economy seat (no leg room). It was then explained to us that the plane had 4 exit seats but 6 people had purchased the extra leg room seats and were on board. The other 4 people must have done the check-in before us, hence they got what they paid for. This was not raised with us at check-in. I took the problem to the Customer Service Manager, who was extremely unhelpful and rude. She basically said she couldn't...

I had a flight cancelled after being delayed for a number of hours and recently submitted a claim for out of pocket expenses after ground staff assured me this would all be refunded. Customer Service have decided they will not refund my expenses due to the fact the flight was delayed/cancelled due to bad weather and offered me a courtesy voucher. I advised that i had no intention of flying with Jetstar again as this is the 3rd flight in a row which has been significantly delayed or cancelled. So far i had accepted that these things happen, however when it occurs a 3rd time and i am...

I recently planned a trip to Europe and noticed it was cheaper to book a ticket from Melbourne to Singapore, then a separate one from Singapore to Stockholm instead of direct from Melbourne (how I would pay dearly for this).

Anyway, I arrive on time at the airport and check in and am informed the flight is delayed one hour due to technical issues. I think this is fine since I have 8 hours in between my flight from Singapore. However, this was to repeat every hour for the next 7 hours until eventually my flight was cancelled. There was a mad rush to get to customer service who...

Summary of Problem:

I had booked a domestic flight Sydney to Melb. I was unknowingly on an international flight - Sydney to Melbourne. How on earth is that 'international'?. That meant $70 in baggage as I had more than 100ml of liquid in my backpack.
Attitude from Christine on customer service desk:
Not our problem & pay up ($70 or $100) - take it up with Expedia (who I booked with)
WHen I was angry about this: manager - without speaking to me - deleted me off my flight because of my 'attitude'.

1. 2 days before my flight, I get a text to go to...

THIS IS THE REPORT I LOGGED TO JETSTAR FEEDBACK. Hence it's non-hostile tone....

I flew JQ442, ref ZBNBYW, on Aug 9. My guitar didn't arrive. Reported it to baggage svces. Young lady said we will keep you informed of its progress and delivery to your Surfers Hotel. Told her I had a 7pm performance - with that guitar. No calls came.
Two hours later, I call the baggage number - IN THE PHILLIPINES. They - and Melbourne - can find no record of a missing guitar. They call back after. "Your guitar has been found - still in Melb. It won't get in until 9.40pm". The guitar had missed...

Hi I'm flying with jetstar to Hawaii in October, I had a phone call the other day to say my flight had been delayed, I thought oh a few hours or so on my way back home. No it had been delayed 4 days!!.... So I asked them where I was to stay and who would be paying for my hotel? Jetstar told me that it wasn't their responsibility to pay for my hotel, all they would offer me was a change of flight, which would mean me coming home earlier off my holiday or my money back on my flights which was not an option as I had my hotel and transfers paid for and I would risk not being able to get...

I booked our flights early in the year then my husband got a new job. Tried to change the flights by navigating the website. It kept coming up with an error notice and wouldn't let me do it. I therefore resorted to speaking to someone on the phone. She quoted mt $720 to change the flights. $300 of that was $75 each, each way on both flights. When I asked for the breakdown of the remainder she quoted me flight fares which were dearer than I had found on the Internet myself. When I queried this I was told it was more expensive to book flights by phone. I explained that I wasn't able to...